We provide a personal touch in a digital world.
Customer and Market
The post Brexit environment forces businesses to rethink their customer engagement strategies. Do your strategies still drive profitable sales growth?
Businesses have had to deal with significant issues impacting how their products and services are built, as well as how their potential customers are engaged with a relevant and personalised value proposition. Knowing what to sell and how best to engage customers with the right strategy and product offering will be essential to continued success.
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Sales and Channel
With the changes to remote and flexible working, how can you ensure you are deploying the right sales channels to drive new business in a consistent & predictable manner whilst maintaining strong relationship with your existing customers?
All businesses have had to change and adapt how their products & services are sold to their customers. This is especially true in the B2B environment where direct sales play a key role. Which sales channel to use and when, will be key to driving profitable sales whilst meeting the needs of your customers. Securing this balance will be crucial to your success in an environment that has adapted to an on-line engagement model.
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People Development
So much top-line success is delivered through your leadership team, but is your bench as talented?
Critical to long term success is the selection and development of future leadership and talent, particularly when 72% of companies predict an increase in leadership vacancies and 76% are ‘less than confident’ in their ability to find suitable replacements. Business survival is predicated on finding and developing the next generation of leaders. Success comes to those that create an effective succession management process that anticipates and fill gaps quickly, identifies high potential employees and aligns their people and business strategies.
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Organisation Development
Could your business benefit from an increase in efficiency and productivity without the need for capital investment? Obviously, the answer is yes, but how?
Most organisations have developed and mutated over time, adapting themselves to suit specific operational circumstances or tactical needs. These organic changes, although a good idea at the time, may now not be optimum or worse not aligned to your overall goals and be holding your business back, ultimately impacting your bottom line.
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Technology Exploitation
Today everyone is talking about Digital, AI, Automation, Blockchain or even the 4th Industrial Revolution, but what does it all mean for you?
With 79% of business leaders expecting a century’s worth of technological advancements in the next 5 years, but 3 in 4 of these same leaders saying that current technology is not able to support the coming increases in Customer and data requirements, you can expect to be inundated with new technology ‘must have’ ideas. As a result, many companies’ waste time, money and resource implementing solutions they don’t really understand or need.
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Security and Controls
Exploiting digital and cloud technologies isn’t a matter of choice, it’s a matter of survival; but how can you ensure the inherent risks are understood and managed?
Today there is a malicious cyberattack every 39 seconds with damages estimated at $6 trillion globally in 2021. The UK was the 7th hardest hit country by cyberattacks in 2019 with an estimated 80% of businesses impacted. Ransomware is the most common threat to SMB’s, increasing 8% year-on-year with 2 out of every 5 SMB’s being effected with the average ransom payment of $250k.
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Data Governance
Your people are your greatest asset but how well do you protect them in a digital world?
Are your employees your weakest link? In a recent survey of business leaders 43% said employees were a company’s greatest asset but 21% identified them as the biggest challenge to data security. As you continue to digitise your business how can you prevent your employees from making mistakes with your data or worse still going rogue and intentionally causing damage. Either way the result is the same, impacting reputation, sales and even regulatory fines.
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Operating Model
Is your way of doing business optimised for today’s environment. How can a Transformation program help?
The way you operate should sustain the performance of the core business today, whilst innovating and diversifying for the future. This creates long term value and ensures you can continue to invest for growth, and deliver the future business strategy. The operating model must enable realisation of your strategy and embrace the customer. Transformation must unlock value, simplify the business, create a more flexible and agile organisation, and build capability to rapidly adapt to market changes.
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Restructuring and Integration
The transaction to restructure the business was the easy bit. How do you now ensure the new business in integrated and delivers the plan?
The decision to restructure a business is not taken lightly. The reasons to do it may be compelling at face value - to fuel growth, reduce costs, secure talent, merge or consolidate to gain a market edge, or financially restructure for a future transaction. But in all cases, it creates operational disruption, takes focus away from the core business, impacts customers and suppliers and costs money. Businesses invest considerable time and energy getting the strategy and the transaction done, but invariably the implementation of the new entity is sub optimised. The result is often a significant delay in the realisation of growth and synergies and a compromised outcome that is not well received by stakeholders.
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Business Governance
Your business is going great, sales are up, profits are up and Customers are singing your praises; so why are you still worrying?
All businesses need good business governance to ensure decisions are made using a robust decision making process. In large corporations there will be teams to safeguard proper principles are adhered too, small or medium size businesses must also ensure they have good governance in place but the structure maybe far more simple. As you focus on growing your operation, building relationships and generating new business one area of governance that often gets put on the ‘too hard’ pile is managing business risk.
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Turnaround
Your business is failing. A Turnaround is critical to survival but we don’t have much time and where do we start?
All businesses at some point hit a point where survival of the core businesses is at risk. Competition has hit sales and margins; costs have been allowed to grow or outpace sales; wider market conditions have hit business confidence and spending, or the whole essence of the business and how it operates is stressed. It’s always an uncertain time and often a frightening one for management, staff and key stakeholders. The business conditions that create the crisis usually build up over years, but they can also hit strong businesses very quickly. And whilst the problem may be understood, the process to address and resolve it is complex and a significant management challenge.
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Process Simplification
COVID has forced businesses & employees to work differently; this new way of working has been embraced positively, but is it sustainable?
Many businesses have slowly adapted their use of application tools, with some even migrating to the cloud. Much of this adoption has been done without conducting a thorough review of their business processes many of which are likely outdated. Technology has been deployed to replace paper-based systems, not addressing the real need for process simplification and automation. Little time has been invested to understand the real impact to their people, suppliers, and most importantly their customers.
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Business Services
Your business is growing but are your back-office business services ready to support?
All companies rely on their back-office functions and increasingly those functions are becoming core to the commercial and operational fulfilment of business. Supply Chain & Procurement has changed significantly and must now excel in a very different digital world whilst Finance, Commercial, IT, HR, Facilities and Legal must become key business partners in addition to the traditional functional responsibilities that always prevail. These business services must now operate in an end-to-end integrated way. They need to be agile, entrepreneurial and strive to be best in class. Above all they must be a trusted partner to the business and a guardian of the key high value business and operations activities.
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Data Analytics
Data is the new Gold! But how do you best use it and protect it?
Data is everywhere in your business. It provides key insights to grow customers and revenue, reduce costs, improve working capital and manage risk. Transformation or change that is data led provides the evidence for a clear and credible business case and enables the inspection that is needed for good governance and control. Across the key functional areas of Finance, Supply Chain, IT, Procurement and HR Operations, data analytics will clearly evidence the current spend and efficiency, and provide clarity on how to optimise these services. From a Market perspective, Customer analytics will provide insight on pricing, margin, product, sales and marketing performance, ensuring market and customer intelligence to automate and digitise the customer journey.